WebEngage, a full-stack Retention Operating System, announces its expansion into the Middle East and Africa after successful operations across Asia to address the increasing demand the company has witnessed in the region. The MarTech company has set up a dedicated local team for sales and customer success management in UAE, Saudi Arabia, Egypt, Kuwait, and Qatar markets.

The company has been working, establishing relationships in the region for the past three years and now plans to actively invest in community building, education, and training initiatives to build capabilities among customer teams in the middle eastern region. WebEngage’s regional portfolio includes enterprise and startup segments such as eXtra Stores, Vezeeta, Btech, elmenus, Ajmal Perfumes, Jazeera Paints, Wego, MakeMyTrip, among others.

Avlesh Singh, Co-founder & CEO, WebEngage, said, “The MEA region is a strategic focus for WebEngage and this announcement marks a key milestone of our journey here. With large volumes of customer data and aggressive growth over the last few years, clients are sitting on massive opportunities to engage, retain and monetize their customer bases even as they expand their acquisition efforts. Our customers love us for our success management and solutioning expertise and we felt it’s a great time with the pandemic almost behind us now to double down and bring our winning playbooks from Travel & Tourism, eCommerce, FinTech to clients in this region.”

WebEngage’s efforts in the region are led by Aswin Ravi as Director, MEA, WebEngage, based out of Dubai, UAE. An expert in identifying new streams for revenue and value creation, Ravi will oversee the company’s growth, advancement, and collaboration initiatives in various segments across the region. His deep expertise in abstracting client requirements into techno-functional solutions to deliver impact continues to play a key role in strengthening and driving WebEngage’s business activities.